Return and Refund Policy
30 days money back policyOnce the product is returned under our 30 Day Money Back policy the refund will be credited to your account. You may choose to either make another purchase using the same or get the amount refunded to your bank account. 1. For cash on delivery orders, the refund will be processed to your bank account. 2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
Return PolicyWe offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy. Select the item in your order that you want to return from here. Ready your jewellery in the original packing material along with the certificate. If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup. If the product value is Rs. 35,000 or above and a Ajah employee is picking the product, then please hand over the product to the person coming for pickup. If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person. Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup). Once we receive the product at our warehouse, your refund will be processed to your account in 2-3 working days after a quality check.
100% RefundOur 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.
If you prefer just call our customer delight team and we will send a courier over to pick it up from you.
Plot 5 Barwar House, Jacob Road, Civil Lines, Jaipur - 302006